PLEASE READ THIS DOCUMENT CAREFULLY. WHILE WE ARE VERY APPRECIATIVE OF YOUR BUSINESS, IT IS OUR OBLIGATION TO PROVIDE THIS INFORMATION TO YOU. IT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, INCLUDING LIMITATIONS AND EXCLUSIONS THAT MIGHT APPLY TO YOU.
We act as a limited agent or independent seller for those third-party businesses that are promoting or otherwise providing the Products for which you purchase tickets, such as venues, teams, artists, and promoters (each a "Supplier"). Our Website also serves as a marketplace that allows you to buy tickets from third-party ticket brokers and consumer resellers (collectively, "Third-Party Sellers"). We are not, and Third-Party Sellers need not be, affiliated with any Supplier. WE ARE PROVIDING ACCESS TO THE SUPPLIERS’ PRODUCT – NOT THE PRODUCT ITSELF. WE HAVE NO CONTROL OVER THE SUPPLIER ACTUAL PRODUCTS. YOUR DISSATISFACTION WITH A SUPPLIER’S PRODUCT SHALL BE ADDRESSED WITH THE APPLICABLE SUPPLIER; HOWEVER, ANY REFUNDS OR EXCHANGES SHALL BE GOVERNED BY SECTION 6 OF THESE TERMS AND CONDITIONS OF SALE. We will be handling the transaction and collecting payment, and if the tickets are sent, they will be sent from the United States, regardless of what country you live in. You acknowledge that some Suppliers may require you to sign their liability waiver prior to participating in their Product. You understand that any violation of any such Supplier’s rules and restrictions may result (a) in cancellation of your purchase, (b) in your being denied access to the applicable Product, and (c) in your forfeiting any monies paid for such Product. Please ensure you read the full terms and conditions of the applicable Supplier, which may be found on the Supplier’s website or by contacting the Supplier directly. Tickets obtained from unauthorized sources – sources other than directly through us – may be lost, stolen or counterfeit, and if so are void.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If your credit card has been charged and your order is canceled, either in whole or in part, you will receive a refund credit to your account for the cancelled Product. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.
Unless otherwise explicitly set forth herein, once an order has been placed, it cannot be canceled unless the shipment is unavoidably delayed. In this case, we will do our best to cancel the order if requested.
Additionally, if your order requires you to pick up your tickets at any hotel destination or will-call office, your order shall be deemed accepted upon your receipt from us of an electronic or other form of order confirmation; subject, however, to the first paragraph of this Section 2. Your failure to pick up your order as described at the time of purchase shall not be deemed a rejection by you of your order and shall not relieve you of any payment or credit card charge for such order.
We do not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the Products which are offered on our Website; and, in the event we determine a Product has been purchased with the intent to re-sell it by any such person or entity, we reserve the right to cancel or void the transaction without notice.
We make every effort to maintain the availability of our Website; however, should we experience technical difficulties, we are not responsible for orders that are not processed or accepted.
If you do not receive a confirmation (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with our Customer Service whether or not your order has been placed or received by us. Only you may be aware of problems that may occur during the purchasing process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation, nor if you erroneously assume the order was placed.
We may accept Visa®, Mastercard®, American Express® and Discover® cards for all purchases, as well as certain Ticket Monster-branded gift cards, Paypal® and international credit cards for certain purchases, in our sole discretion. You represent and warrant to us that (a) the credit card information or other payment information you supply to us is true, correct and complete, (b) charges incurred by you will be honored by your credit card company or other finance company, and (c) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any. By placing your order, you authorize us to charge your method of payment for the total amount, which includes the ticket price and any taxes and/or fees.
Payment must be received by us prior to our acceptance of an order. All payments must be in United States dollars. Current billing address, email address and phone number must be included with every order if any such information is requested by us. You agree to pay interest on all past-due sums at the highest rate allowed by applicable law. In the event that you dispute a charge and it is determined that the charge was valid and not the result of credit card or other payment fraud, we have the right to seek payment, including all associated fees, by whatever means necessary, including using collection agencies and legal proceedings. We retain a security interest in the Products and all proceeds thereof until the full purchase price therefore (including taxes, fees and any additional charges) has been paid. Without limiting the foregoing, we reserve the right to mitigate its damages by relisting and selling the tickets that are the subject of the underlying payment dispute.
Charges for shipping and handling will be made in accordance with our then-current shipping policies, as described below.
We are constantly updating and revising our offerings of Products, and we may discontinue Products at any time without notice to you. To the extent that we provide information on availability of Products, you should not rely on such information, and we will not be liable for any lack of availability of Products that you may wish to order through our Website.
All pricing for the Products available on our Website are subject to change. For all of our prices and Products, we reserve the right to make adjustments due to changing market conditions, product discontinuation, price changes, errors in advertisements, and other extenuating circumstances.
In the event the amount you pay for a ticket is incorrect, regardless of whether such error is due to an error in a price posted on this Website or otherwise communicated to you, or due to a human error or a transactional malfunction of this Website or other Ticket Monster-operated system, then we shall have the right (but not the obligation) to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. Alternatively, we may offer the tickets to you at the corrected price. If the corrected price is not acceptable to you, we will allow you to cancel your order.
While we detail the taxes and fees we charge on the Website located on the Checkout page of our Website, we have provided them below for your convenience.
The following information details the taxes and fees that may be applied to your order when purchasing tickets with us. We hope that you find this information helpful. Ticket Monster has offices and operates out of several states which dictate the applicable sales taxes that, in some cases, must be collected and remitted on the local or state government's behalf. Similarly, our Suppliers may operate in the same or additional states creating a sales tax liability that is passed on to us and recovered to the extent required by our Suppliers or applicable laws.
For ticket orders, the information and all terms and conditions regarding the ticket Products will be listed on our website for you to review prior to purchase. In most instances, ticket orders are non-refundable. We are able to offer the most competitive pricing and product selection by eliminating excessive service fees and relying on our database to connect directly to most of our suppliers. This prohibits us from being able to offer refunds and/or cancellations.
If applicable, information regarding taxes, governmental fees and other charges on any travel-related transactions not discussed above will be calculated and displayed to you prior to check-out.
Some product transactions require the delivery form of shipping. Certain packages may be required to be shipped by UPS to ensure delivery. The shipping fees are standard fees that are delegated to us by our service providers. If you are responsible for any shipping or delivery fees, they will be calculated and displayed to you prior to check-out.
Some ticket transactions may be available for electronic ticket delivery and various payment options may be available based on supplier availability. Various service fees and/or restrictions may be applicable. This information will be displayed prior to all purchases and additional delivery options are for your convenience.
Before making a purchase on the Website, carefully review your event and seat selection, or other information pertinent to your purchase, as may be applicable. Policies set forth by Suppliers, including but not limited to venues, generally prohibit us from issuing exchanges or refunds after a ticket has been purchased or for any lost, stolen, damaged or destroyed tickets. As such, there are no refunds, cancellations or changes after an order has been placed under any circumstances, except as explicitly permitted herein or as we may permit in our sole and absolute discretion. Unless otherwise stated herein, changes, cancellations and refunds, if permitted for the transaction, may carry a fee of 10% of your total order price. We may occasionally offer tickets at a discount after the original on-sale date and will not refund the difference between the original price and the sale price. We will provide you with a full refund for any purchase of a show or event with a specific time and date, if any such show or event is cancelled by the Supplier.
You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to Products you purchased. Without limiting the generality of the foregoing, you will not contact us to seek a refund or exchange from us when we are prohibited from providing one by our Suppliers, and that you will not dispute or otherwise seek a "chargeback" from the company whose credit card you used to purchase Products from this Website. Should you do so, your purchase may be cancelled or inactivated, and we may, in our sole and absolute discretion, (a) refuse to honor pending and future purchases made from all credit card accounts or online accounts on which such chargebacks have been made, (b) prohibit all users in whose name the credit card accounts or online accounts on which such chargebacks have been made, and (c) prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Website.
If, for any circumstances, a purchase is refunded, such refund will be issued using the same method of payment that was used for the purchase. If a credit card was used to make the refunded purchase, then only that credit card will receive the credit for the refund. However, in the event we provide a refund for reasons not otherwise expressly required by these terms and conditions, we may issue such refund in the form of a credit through a Ticket Monster-branded gift card or gift certificate.
We will not be liable for travel or other expenses that you or anyone else incurs in connection with a cancelled or postponed event.
You acknowledge that Third-Party Sellers may participate in the practice of reselling tickets (i.e., obtaining tickets from Suppliers on the primary market or from resellers with the intent to resell such tickets in a secondary market); and that such tickets are typically sold by Third-Party Sellers at a price that may be either higher or lower than the "face value" listed on the ticket (each a "Premium Ticket"). By purchasing Premium Tickets through the Website, you agree that the purchase price for Premium Tickets may not reflect the original "face value" of the ticket.
As a marketplace: We do not own the Premium Tickets advertised on the Website; we do not set the prices for the Premium Tickets advertised on the Website; we do not have control over the Third-Party Sellers or their business practices; and, with respect to the Premium Tickets, we are not acting as a primary sale box office or operating agent for the Suppliers.
You are responsible for reading the complete listing before making a purchase. We do not guarantee the accuracy of any information provided by Third-Party Sellers, except as explicitly described herein. We will collect your payment for any purchases, ensure that the applicable Third-Party Seller is paid for the Premium Ticket, and ensure that you receive the purchased Premium Tickets in accordance with the terms and conditions contained herein. You cannot change or cancel your purchase at any time or for any reason, except as explicitly described herein.
We may charge service, shipping, delivery, fulfillment or other fees for Premium Tickets purchased through the Website (the "Premium Ticket Fees"). The Premium Ticket Fees will be explained to you prior to your purchase. We reserve the right to change the Premium Ticket Fees at any time, in our sole discretion. The Premium Ticket Fees may not be refundable except as explicitly described herein or required by law. We reserve the right to change the delivery method, at our sole discretion, in order to ensure delivery prior to the scheduled event – you will not be charged for any additional delivery fees.
Immediately after you place an order for Premium Tickets, we will send you an email confirming that we have received your order (the "Confirmation Email") and we will begin the process of securing your tickets. Once we have secured your tickets, you will receive a second email that will confirm that we have secured your tickets and that will either provide you with your tickets or explain how you may receive or obtain your tickets (the "Ticket Delivery Email"). For example, and depending on the ticket purchased or fulfillment method selected, we may either send you electronic or physical tickets directly, arrange for a third-party to deliver your tickets, provide you access to your tickets through a third-party’s "electronic wallet", or you may be required to pick-up your tickets at the Supplier's Will Call office or from the Third-Party Seller. If you place an order and do not receive a Confirmation Email or Ticket Delivery Email, you are responsible for calling our Customer Service to check on the order status. Your order may be finalized even if you do not receive a Confirmation Email or Ticket Delivery Email. You may NEVER make an assumption about the status of your order because you have not been contacted by us. Orders may not be cancelled due to problems with your receipt of emails.
All orders are subject to availability. Occasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is received. We reserve the right to replace tickets with comparable or better tickets if the originally ordered tickets are no longer available. If no alternates are available, either your credit card will not be charged at all or the entire amount charged will be refunded, and you will be notified of any such determination. We reserve the right to cancel your order and provide you with a full refund (including any Premium Ticket Fees) at any time for any reason, prior to the scheduled event.
Should an event be cancelled (and not rescheduled), or should a contingent event (e.g., a playoff game) not occur, you will receive a full refund (including any Premium Ticket Fees) for your purchase.
Should an event be postponed and/or rescheduled, we will cooperate with you to resolve any issues; including, but not limited to, coordinating the delivery of any additional documentation that you may need in order to attend the rescheduled event; provided, however, that we reserve the right to cancel any orders and provide you with a full refund (including any Premium Ticket Fees) if new tickets are required. Refunds may not be issued for postponed events unless they are ultimately cancelled.
We are not responsible for partial performances, or venue, line-up, date or time changes. Refunds may not be issued in such circumstances.
As part of our Iron Guarantee™, we promise that:
If you do not receive the Premium Tickets before the scheduled event, please notify us as soon as possible. You are responsible for notifying us prior to the scheduled event. Should you fail to notify us prior to the scheduled event, you may not be eligible for a refund based on non-delivery of tickets. Upon such notification, we will, in our sole discretion, attempt to locate and facilitate delivery of your tickets, provide you with comparable or better replacement tickets at no additional cost, or issue you a full refund (including any Premium Ticket Fees).
If you receive tickets that are not the same, comparable or better than the ones you ordered, please notify us within forty-eight (48) hours of your receipt of the tickets. Should you fail to notify us within forty-eight (48) hours of your receipt of the tickets, you may not be eligible for a refund based on the accuracy of the tickets. Upon verification by us, and depending on when you notify us, we may do any of the following in our sole discretion: provide you with comparable or better replacement tickets or issue you a full refund (including any Premium Ticket Fees). We may require that you return the tickets you received in order to obtain a refund, and in such event: (a) tickets must be returned within fourteen days; (b) tickets must be returned via personal delivery, certified mail or using a carrier that can provide you with proof of delivery; and (c) the tickets must be returned to the following address or to a different address specified by us:
5551 Vanguard Street
Orlando, FL 32819
Attn: Fulfillment Department
As used herein "comparable or better" replacement tickets are determined by us in our sole but reasonable discretion, based on cost, quality, availability and other factors. However, if you initially ordered your seats next to each other, "comparable or better" tickets will keep your seats together.
In no event shall we provide an exchange or refund for any Premium Tickets that are lost, stolen, damaged or destroyed, through no fault of our own. Once delivered, you are solely responsible for ensuring the accuracy and security of the Premium Tickets. No exchanges or refunds shall be provided in the event you fail to comply with the terms and conditions contained herein.
In addition to offering electronic delivery for many products and services, we offer a variety of shipping options to meet your shipping needs, as further set forth on the Checkout page of our Website. Please check the Checkout page for specific delivery options. All shipping prices are quoted in United States dollars. No C.O.D. orders can be accepted.
Please note the posted shipping time frame is listed on the Checkout page and may vary from item to item. The posted shipping time frame is contingent upon credit card approval and may be delayed should we experience difficulties in obtaining authorization.
These shipping terms are accepted by you by placing an order with us.
The descriptions of products and services that are posted on our Website are the representations of our Suppliers. We are not responsible for the accuracy of such descriptions, nor are we responsible for typographical, pricing, product information, advertising or shipping errors.
In the event a Product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our Suppliers, we shall have the right to refuse or cancel any orders placed for Products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will issue a credit to your credit card account in the amount of the charge.
All trademarks and registered trademarks relating to Products available through our Website are the sole property of their respective owners.
Our responsibility for defects relating to the Products available on our Website is limited to the procedures described in our return policy set forth herein. ALL PRODUCTS AVAILABLE ON THIS WEBSITE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY OF NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT THE PRODUCTS AVAILABLE ON THIS WEBSITE WILL MEET YOUR REQUIREMENTS; THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PRODUCTS WILL BE EFFECTIVE, ACCURATE OR RELIABLE; OR THE QUALITY OF ANY PRODUCTS WILL MEET YOUR EXPECTATIONS. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO YOUR PURCHASE.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS THAT ARE NOT AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE. IN NO EVENT SHALL WE, OR OUR PARENT, SUBSIDIARIES, RELATED COMPANIES, AGENTS, SHAREHOLDERS, EMPLOYEES, OR OFFICERS HAVE ANY OBLIGATIONS OR LIABILITIES TO YOU OR ANY OTHER PERSON FOR LOSS OF PROFITS, FOR LOSS OF BUSINESS OR USE, OR FOR INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF WE OR THEY HAVE BEEN ADVISED OF THE POSSIBILITY THEREOF, ARISING OUT OR IN CONNECTION WITH THE SALE, DELIVERY, USE, REPAIR OR PERFORMANCE OF THE PRODUCTS AVAILABLE THROUGH THIS WEBSITE. NO EMPLOYEE OR REPRESENTATIVE OF TICKET MONSTER IS AUTHORIZED TO MODIFY THIS LIMITATION.
YOU HEREBY ASSUME ALL RISKS AND DANGER INCIDENTAL TO THE PRODUCT FOR WHICH THE TICKET IS ISSUED, WHETHER OCCURRING BEFORE, DURING, OR AFTER THE EVENT OR USE OF THE PRODUCT. YOU HEREBY WAIVE ANY CLAIMS FOR PERSONAL INJURY OR DEATH AGAINST TICKET MONSTER OR ITS RELATED COMPANIES ON BEHALF OF YOURSELF AND ANY ACCOMPANYING MINOR. SHOULD YOU PLACE AN ORDER ON ANY OTHER INDIVIDUAL’S BEHALF, YOU AGREE TO INFORM ANY SUCH INDIVIDUAL OF THE LIMITATIONS ON LIABILITY CONTAINED IN THIS AGREEMENT, AND ANY USE BY ANY SUCH INDIVIDUAL OF ANY TICKET SHALL BE DEEMED AN ACCEPTANCE OF THESE TERMS AND CONDITIONS.
OUR SOLE AND ENTIRE MAXIMUM LIABILITY (AND THE LIABILITY OF ANY OF THE SUPPLIERS OF PRODUCTS AND SERVICES AVAILABLE ON OUR WEBSITE), FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCT YOU HAVE ORDERED THROUGH OUR WEBSITE.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO YOUR PURCHASE OF PRODUCTS.
Venues reserve the right to refuse admission to or eject any person whose conduct such venue’s management deems disorderly, who uses profane, vulgar or abusive language, or who fails to comply with the venue’s rules or policies. In any such event, you shall not be eligible for (and we shall not be obligated to issue you) a refund for any such purchase; and we shall not be liable for any incidental or consequential expenses incurred by you.
In the event your ejection from a venue results in the loss of a Third-Party Seller’s right to use any other season tickets at that venue, or the right to purchase other tickets from that venue, you shall be liable for all costs, expenses and losses associated with such Third-Party Seller’s loss, including but not limited to all direct, indirect, consequential, exemplary, incidental, special or punitive damages, including but not limited to lost profits; and you shall indemnify, defend and hold us, and our parent companies, subsidiaries and affiliated companies, and each of their direct and indirect owners, officers, directors, employees, agents and insurers, harmless for the same.
Most of the Products available through our Website are covered under the Supplier’s warranty, which may be detailed in the Product’s description or on the Supplier’s website. If you have any questions regarding warranties in connection with any Supplier’s Products, you are strongly encouraged to contact such Supplier to determine if the warranty of such Product is acceptable to you. If applicable, such warranties apply from the date of order. You understand that we do not operate or control the Products offered by the Suppliers participating on our Website, and you agree that under no circumstances will we be liable for any damages arising out of the failure of any Supplier to fulfill its obligations to you.
In addition to any excuse provided by applicable law, we shall be excused from liability for non-delivery or delay in delivery of Products available through our Website arising from any event beyond our reasonable control, whether or not foreseeable by either us or you, including but not limited to, labor disturbance, war, fire, accident, adverse weather, inability to secure transportation, governmental act or regulation, and other causes or events beyond our reasonable control, whether or not similar to those which are enumerated above.
These terms and conditions constitute the entire agreement and understanding between us concerning the subject matter hereof and supersedes all prior agreements and understandings of the parties with respect thereto. These terms and conditions may NOT be altered, supplemented, or amended by the use of any other document(s). Any attempt to alter, supplement or amend this document or to enter an order for Products which are subject to additional or altered terms and conditions shall be null and void, unless otherwise agreed to in a formal written agreement signed by you and us. Except as expressly stated herein, to the extent that anything in or associated with the Website is in conflict or inconsistent with these terms and conditions, these terms and conditions shall take precedence.
The invalidity or unenforceability of any terms or conditions hereof will in no way affect the validity or enforceability of any other term or provision. If any part of the terms and conditions hereof are determined to be invalid, unenforceable, or contrary to law or professional ethics, that part will be reformed, if possible, to conform to law and ethics and all other parts of these terms and conditions will remain fully effective.
These Terms & Conditions of Sale were last updated on January 10, 2020.
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