Frequently Asked Questions
Important Communication for our Customers
We wanted to take this opportunity to thank you for being a valued customer of Ticketmonster.com. We are grateful for your business and it is our pleasure to bring you special offers and discounts on the top entertainment products.
Our teams, like everyone around the world, are feeling the effects of the Coronavirus (COVID-19) and our thoughts go out to anyone affected. We are very focused on the safety of our team members as well as how to best maintain and deliver value and service to you and our millions of customers.
Please note that we will continue operating Ticketmonster.com as usual and you will have access to the platform and the thousands of products and services we offer 365 days a year. Please know we are working closely with our partners to gather information about their respective events, attractions and venues and working to update and respond to customers as information becomes available. We are managing this fluid situation by staying in constant contact with our partners to best support real time updates and changes related to refund and exchange policies & procedures that each of our partners are issuing.
As a business we have activated our business continuity plan and are closely following all local, government and national recommendations as well as the Center for Disease Prevention, so that we can best serve our customers, partners and employees during this uncertain and ever changing situation.
As you can imagine call volume is high so please contact us should you have questions. We value your business and are working to continue offering you the same savings and value we have been offering to millions of users.
Why Us
Who is Ticket Monster?
He is the best friend you never had. Endlessly scoping out deals to your favorite concerts, sporting events and shows, Ticket Monster doesn't let you down.
How DOES he do it?
He was trained by an army of "Ticketeers" in the trenches of the web. He commits all-day every day to ensuring customer satisfaction and bringing you the best bang for your buck.
Why buy from him?
Because he understands the buzz that tingles across every cell of your body when you finally get to hear your favorite singer belt out a tune. He gets that even the oldest scotch and finest Cuban can't make you feel as warm and fuzzy as a coveted box in Yankee stadium. But most importantly, he realizes how easily this experience can take a 180 and go from unbelievable to downright miserable. Scalpers, fake tickets, miscommunications; one wrong move and the win goes to the other team. He guarantees that when you shop with us, the only thing you have to stress about is what sneakers you'll wear court side.
Why not just buy from that dude outside the stadium?
You can try, but what happens when they sell you a fake ticket and you are stuck watching the game from the bar across the street? Don't play with fire- just purchase tickets from a trusted source that has your best event interests at heart.
Trust Us.
Is my information safe on your website or are you planning to sell it to WikiLeaks?
Privacy is our top priority and we assure you that any information shared with Ticket Monster will be taken to his grave. We do not keep any payment information on file after a purchase to protect you from fraud. In addition, our site is protected by and monitored constantly by the strongest informational technologies.
What is this "Iron Guarantee" he speaks of?
Click on the link to read all about our flawless customer service commitment.
Itty Bitty Issues
What if it's two days before the show and my tickets are lost in the abyss?
Call us immediately and we will do our best to put on binoculars and find them.
I have on my coolest Converse sneakers, and amazingly priced tickets, but I can't get into the venue?!
Although this rarely ever happens, call us immediately. We will do everything possible to resolve the situation. Your purchase may be covered by our Iron Guarantee™.
The drummer is too drunk to perform, AKA My event was just cancelled/postponed. What should I do now?
Call us. We will help you find replacement tickets or provide a refund if there is no date rescheduled.
Whoops- You made a mistake.
I misplaced my ticket. What now?
We will call the seller and talk to them about reissuing your tickets. They aren't always able to do so, so try your best to avoid this situation.
I accidentally bought tickets for the wrong date. Any chance of an exchange?
You're really on a roll, huh? Call us for a quick chat and we will try to work our magic and see what options are available.
Whoops- He made a mistake.
I just received the wrong tickets. What the heck man?
Oh no... Sorry about that! Mistakes happen, even by the almighty Ticket Monster. Call us for a proper replacement or full refund.
My seat isn't what was promised on the site.
Although we use industry proven methods for seat identification, sometimes a seller makes an honest mistake. If this happens to you, call Ticket Monster for a credit towards a future purchase.